The Impact at a glance

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Transactions flowing through MishiPay Scan & Go and Kiosk

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Average user rating

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Integration completed in 2 weeks

Pantree, a 24/7 unmanned store in the lobby of residential buildings, is changing the way Londoners shop. Offering a mix of artisan and independent makers products alongside convenience items, the store is revolutionizing the shopping
experience. With the deployment of MishiPay technology, customers can choose to buy with their phone using scan & go or the self-checkout kiosk.

The integration was done super fast by MishiPay integrating to Pantree’s POS system Hike and using Stripe for payments, making the store independent and operational 24/7. The expansion is now across London in multiple buildings, with power customers using Pantree as their primary source of convenience goods, buying twice a day.

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Pantree had the following challenges:

no human presence required for the checkout experience
very limited space for self checkout kiosks
no physical POS or terminals exist

After careful consideration, Pantree selected MishiPay as the technology
provider for the shopping journey in the unmanned stores.

MishiPay enabled customers to:

Use Scan & Go
Use the Self Checkout Kiosk

100% integration in 2 weeks

The integration was completed in less than two weeks, providing a seamless experience for customers. The technology was integrated with Pantree’s POS system Hike and used Stripe for payments. MishiPay’s team worked closely with Pantree’s team to ensure that the technology worked smoothly and efficiently. This integration has allowed Pantree to operate independently, 24/7, giving customers access to their favorite products at any time of day.

Scan & Go and Kiosk for 100% of Transactions

Customers can purchase items using MishiPay’s scan & go technology or the self-checkout kiosk, making the process quick and efficient. Scan & Go: Allows customers to scan an item without even downloading an App. Simply they scan the QR code to open the webapp, scan the item barcodes pay on your phone and leave. Kiosk: With a size of 10″ the kiosk can fit seamlessly in the small space available. Customers scan the items, pay on the terminals and can print or receive an email receipt.

Scan & Go and Kiosk for 100% of Transactions

Customer satisfaction & repeat frequency

With well over 30,000 total transactions customer satisfaction remains at 4.99/5.00. This materialises in the repeat frequency. Power customers are buying twice a day, replacing their local grocery or delivery services. This high repeat frequency is a testament to the convenience and hassle-free shopping experience provided by Pantree’s unmanned stores.

The success of the technology has allowed Pantree to expand to multiple buildings across London, providing convenience to residents who can now access their favorite products with ease.